International Shipping

*Please read the following information carefully before placing your order.* 

-The estimated delivery time does not include any potential delays due to customs.

-We do not offer exchanges or refunds for any parcels that are returned to us due to an incorrectly entered address, incorrect information provided, or failure to respond to delivery attempts.

-You may modify or cancel your order before it is dispatched, but once the shipping process has started, no changes or cancellations can be made to the order or any information provided at checkout.

-Sale items are final and not eligible for returns. 

-All products do not include duty and import taxes.

-Any duty or import taxes must be paid by international customers.

-We are not responsible for any delays at customs due to unpaid taxes.

-We do not cover any customs fees, duties, or taxes imposed by your government. 

-Unfortunately, these matters are beyond our control, and all related charges are not calculated at checkout on our online store.

-If you refuse delivery due to customs fees or if your order is returned to us because of unpaid duties, we cannot provide a refund for the issue.

Europe zone1 

(Republic of Ireland, France, Germany, Denmark, Monaco)

-Delivery aim: 3-5 working days

-Free shipping over £250 spending

Europe zone2

(Austria, Belgium, Bulgaria, Croatia, Czech Republic, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden)

-Delivery aim: 3-5 working days

-Free shipping over £250 spending

Europe zone3

(Norway, Switzerland )

-Delivery aim: 3-5 working days

World zone2

(New Zealand, Singapore )

-Delivery aim: 5-7 working days

USA

-Delivery aim: 5-7 working days

In order to process a return, you must email us at info@yugustore.com with your order number and we will send you the return form.

Once you complete the form, you will receive an email shortly after with return instructions.

All items must be returned in the same condition they were received. We can’t process a refund, replacement or exchange if your item is unable to be resold.

Please contact us at info@yugustore.com if you need more information.